What the Judges are looking for
- A clearly defined and intentionally designed delegate journey across all stages of the event.
- Evidence of how the journey was mapped, planned and aligned to audience needs
- Creativity and innovation in experience design, communication, personalisation and engagement
- Seamless operational delivery across digital and physical touchpoints
- A strong understanding of delegate expectations, behaviours and motivations
- Measurable improvements to engagement, satisfaction, sentiment or behavioural outcomes
- Unique or standout elements that elevated the event’s end-to-end customer experience
Best Delegate Journey & Experience Design
Sponsored by: Maritz
Criteria
This category recognises exceptional design of the complete delegate journey — from first touchpoint to post-event impact. It celebrates experiences where every stage of communication, engagement, environment, content and service has been intentionally crafted to deliver seamless, meaningful and memorable end-to-end customer experience (CX).
Judges will be looking for events where the journey has clearly been mapped, thoughtfully executed and measurably successful in elevating delegate satisfaction, engagement and emotional connection.
Partner
